Refund policy

Returns & Refunds

We want you to love your order. You have 14 days from the day you receive your item to request a return.

Eligibility
Items must be unworn, unwashed and unused, with original tags and packaging, and you will need your order number or proof of purchase.

How to start a return
Email us at 818prodz@gmail.com with your order number, the item(s) you want to return and the reason. We will reply within 1–2 business days with return instructions and the return address. Items sent back without first contacting us cannot be accepted.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and photos. We will send a replacement or a full refund at no extra cost to you. In many cases you will not need to send the item back.

Change of mind
For returns that are not due to our error, the customer is responsible for return shipping costs. Original shipping charges are not refundable.

Items that can't be returned
• Personalized or custom-made items, and made-to-order Camac Originals (unless damaged or defective)
• Opened perfume, beauty and personal-care products
• Gift cards
• Items clearly marked as final sale

Refunds
Once we receive and inspect your return, we will email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post the refund.

Exchanges
The fastest way to get a different size or color is to return the item you have and place a new order for the item you want.

European Union 14-day cooling-off period
If your order ships to the European Union, you may cancel or return it within 14 days of receipt for any reason, without justification, subject to the eligibility conditions above.

Questions? Contact us anytime at 818prodz@gmail.com.